A leak on your supply pipe (the pipe that brings water from Yorkshire Water's main in the street to your house) is your responsibility to fix. It's usually buried under your front garden, path, or driveway. You'll notice a wet patch that won't dry, the water meter spinning when nothing's on, or Yorkshire Water writing to you about high water usage.
We'll dig down to the pipe, find the leak, and either repair it or replace the whole run depending on the pipe's condition. If it's old lead or corroded copper, we'll usually recommend replacing it with modern plastic (MDPE) so you don't get another leak in a year.
There's no call-out fee when you book with us. We'll quote you for the work before we start digging, and our 12-month guarantee is included with our membership plan.